Customer Service

At RPW, our culture, behavior and attitude are a reflection of one strong belief – “Delivering superior client services”.

The same is reflected in our Unique Service Delivery Model wherein every client is assigned a dedicated Service Relationship Manager along with a team of a Relationship and an Investment Advisor.

Client Service Philosophy & Commitment

The RPW family is committed to achieving client service excellence by raising the bar at all times. Our 10 Commandments of Client-driven Service:

  • Attitude ......... Make it Happen
  • Attitude ......... Be Positive
  • Attitude ......... Can DO!!
  • Focus ............ Get it Right First Time
  • Listening ....... Comprehend Client Needs
  • Proactive ....... Pre-empt Client Needs
  • Knowledge .... Know Your Stuff
  • Reliability ...... Trust and End-To-End Accountability
  • Empathetic .... Put yourself in the client’s shoes
  • Passion ......... In everything we do

Group Structure

At RPW we follow a unique "Tripod Client Service Delivery Model" which ensures every client has a dedicated Client Experience Manager along with a dedicated team of Relationship Manager and Investment Advisor. This unique proposition ensures :

  • Seamless Processing of all your financial and non-financial transactions with respect to your Financial Portfolio
  • Proactive approach towards handling all your queries at all times
  • Continuous feedback mechanism by launching surveys and other tools to keep improving our Service levels

 

Top